GOLDEN TREE TAROT
www.goldentreetarot.com
RETURNS & REFUNDS POLICY
Effective Date: April 7, 2026
Last Updated: April 7, 2026
At Golden Tree Tarot, we want you to love every purchase. This Returns & Refunds Policy explains how to return merchandise, what qualifies for a refund or replacement, and how the process works.
Important: Physical merchandise must be returned to us before any refund or replacement can be issued. No exceptions.
1. What Can Be Returned
We accept returns on eligible physical products (crystals, spiritual items, and other merchandise) purchased through www.goldentreetarot.com, subject to the conditions below.
| Item Type | Returnable? | Notes |
|---|---|---|
| Crystals & gemstones | Yes | Unopened / unused only |
| Spiritual tools & accessories | Yes | Unopened / unused only |
| Candles & incense | Yes | Unlit and in original packaging |
| Books & oracle/tarot decks | Yes | Unsealed and unused only |
| Custom or personalized items | No | Final sale — non-returnable |
| Sale / clearance items | No | Final sale — non-returnable |
| Digital products / PDFs | No | Non-returnable once delivered |
| Tarot readings (paid) | No | See Section 5 |
2. Return Eligibility Requirements
To qualify for a return, ALL of the following conditions must be met:
- The return is requested within 14 days of the delivery date
- The item is in its original, unused, and undamaged condition
- The item is in its original packaging with all tags, inserts, and accessories included
- You have proof of purchase (order confirmation email or order number)
- You have contacted us first and received a Return Authorization (RA) number before shipping
Items that do not meet all of the above conditions will not be accepted and will be returned to the sender at their expense.
3. How to Start a Return
Follow these steps to initiate your return:
- Contact us at [Insert Contact Email Address] within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
- Wait for your Return Authorization (RA) number. Do not ship your item before receiving this number. Returns shipped without an RA number will not be processed.
- Securely pack the item(s) in their original packaging. Write your RA number clearly on the outside of the package.
- Ship the item to the return address provided with your RA number. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
- Once we receive and inspect your return, we will notify you by email and process your refund or replacement within 5–7 business days.
Returns sent without a Return Authorization (RA) number will not be accepted and will be returned to the sender.
4. Return Shipping Costs
Who covers return shipping depends on the reason for the return:
| Reason for Return | Who Pays Return Shipping? |
|---|---|
| Item arrived damaged or defective | Golden Tree Tarot (we provide a prepaid label) |
| Wrong item sent | Golden Tree Tarot (we provide a prepaid label) |
| Change of mind / no longer wanted | Customer |
| Ordered wrong item | Customer |
| Item does not match description (disputed) | Reviewed case-by-case |
We are not responsible for return packages lost or damaged in transit. We strongly recommend purchasing shipping insurance and retaining your tracking information until your return is confirmed.
5. Refunds
5.1 Physical Products
Once we receive and inspect your returned item(s), we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days
- Original shipping charges are non-refundable, unless the return is due to our error
- If your return is rejected (e.g., item is used, damaged, or not in original condition), the item will be returned to you at your expense
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account after processing.
5.2 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery. Include your order number and clear photographs showing the damage or defect. We will arrange a prepaid return label and, once the item is received and verified, offer you a full refund or replacement at no additional cost to you.
We are unable to process damage claims reported more than 3 days after the confirmed delivery date.
5.3 Tarot Readings
Paid tarot readings are non-refundable once delivered, as they represent a personal, time-invested service. Refunds for readings may be considered only in the following circumstances:
- The reading was not delivered within the agreed timeframe and no alternative arrangement was made
- A verified technical error caused a duplicate charge
Refund requests for readings must be submitted within 7 days of purchase. Disagreement with the content or interpretation of a reading does not qualify for a refund.
5.4 Digital Products
Digital products (such as downloadable PDFs or digital reading files) are non-refundable once they have been delivered or accessed.
6. Replacements & Exchanges
If you would prefer a replacement item rather than a refund, we are happy to accommodate this where stock is available. To request a replacement:
- Follow the return process in Section 3 and indicate that you would like a replacement
- The original item must be returned and received by us before a replacement is shipped
- If the requested replacement item is no longer in stock, a refund will be issued instead
We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
7. Non-Returnable Items
The following items are not eligible for return or refund under any circumstances (except in cases of our verified error):
- Custom or personalized items made to order
- Sale, clearance, or final-sale items (marked as such at the time of purchase)
- Digital downloads and PDF products once delivered
- Paid tarot reading services once delivered
- Items returned without a Return Authorization (RA) number
- Items returned more than 14 days after the delivery date
- Items that have been used, opened, damaged by the customer, or are missing original packaging
8. Lost or Undelivered Packages
If your package is marked as delivered but you have not received it, please first check with neighbors and any secure delivery locations. Then contact your carrier with the tracking number provided.
If the issue is not resolved with the carrier, contact us within 7 days of the marked delivery date and we will do our best to assist. Please note that we are not responsible for packages lost due to an incorrect shipping address provided at checkout.
9. Contact Us
If you have any questions about our Returns & Refunds Policy or need to initiate a return, please reach out to us:
Golden Tree Tarot
Website: www.goldentreetarot.com
Email: [Insert Contact Email Address]
Response Time: We aim to respond to all inquiries within 2 business days.
Golden Tree Tarot • www.goldentreetarot.com
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